As the exclusive Cremation with Confidence™ provider for Milwaukee County, Waukesha County, Ozaukee County, and Washington County, we guarantee:
1. Your Loved One Never Leaves Our Care
We have our own crematory, so all your services are handled and managed by our certified staff and your loved one never leaves our care.
Many other funeral homes hire third-party crematories. These funeral homes transfer your loved one to outside cremation services, making it impossible for the funeral home to manage and supervise the cremation process.
2. Safeguarding Personal Identity
To ensure security, a personal identification band is placed on your loved one at the moment your loved one is transferred into our care.
3. Unique Tracking System
Your loved one is logged into our tracking system and assigned an identification number, which is stamped into a stainless steel identification tag. This number is used to track every phase of the cremation process. Our tracking system includes the date and time of arrival at our facility and the name of the transfer team. Personal belongings are cataloged and placed in a secure area for their return to the family.
4. Family Identification
Our staff will bathe and dress your loved one in a gown we provide. Then, we will ask you, or a representative, to positively identify him or her prior to cremation through a photograph using our secure online system.
5. Checks and Balances
Three individuals, a certified cremation specialist, a funeral director, and a funeral home staff member will review all cremation paperwork and permits. This is to ensure authorizations and permits have been received and have been properly documented. Once all documentation is verified, staff members must sign the cremation order prior to cremation and notify the family that we are ready to proceed with the cremation.
6. Cremation Log Book
Your loved one is then taken to the cremation chamber, where their personal identification is documented in our Cremation Logbook. This log shows the name of the individual, date and times of the cremation, identification number, and crematory operator’s name. The cremation technician will note the time immediately before and after the cremation.
7. Details During the Cremation
The crematory checklist and identification card are placed on the outside of the cremation chamber and the stainless steel identification tag is placed inside the cremation chamber with your loved one during the cremation process.
8. Details After the Cremation
After the cremation is complete, the cremated remains are placed with the metal identification tag in a container of your choice. The identification card is placed in our permanent files.
9. Return of the Cremated Remains
Our staff will notify you to schedule a time for receipt of the cremated remains if you elected to receive them in person. Options are coming into Informed Choice, our Sister Company to receive them (M-F 9:00 a.m. – 5:00 p.m.), or delivery by our staff member during the same hours. If you chose to have the cremated remains sent to you, they will be mailed through USPS, Priority Mail and a signature will be required.
10. Celebration of Life
If you decide you would like to honor and celebrate your loved one’s life on your own, and would like a referral to a Minister or a Life Celebrant to participate in this service, we will provide you with a referral.
